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Précisions contractuelles pour appels mobiles et tél Fixes et envois SMS en EU
Bonjour, après avoir eu des échanges avec 4 personnes différentes chez Voo, mes questionnements ne sont toujours pas clarifiés. Nous bénéficions mon épouse et moi-même d'un abonnement TRIO RELAX NET+MOBILE+TV. La partie mobile propose la formule Appels et SMS illimités + 15 GB pour un numéro et idem
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Mon abonnement VOOmobile
Transfer of Connection
Hi, Could you please advise if I can transfer this account to a new tenant in my house. If transfer is possible, please let me know the procedure. Will the new contract person will be charged installation and activation charges? Regards Govind
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Discussion dédié au déménagement
Unfortunately, this will not be possible. Plan and Subscription are two very different words that have a different meaning in the VOO administration. The mobile contract was cancelled today and will be billed until tomorrow, the end of November. &n
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hi As of now my internet services will be terminated on 27 Jan. A new tenant yet to complete their formalities, and after that transfer of services can be initiated if needed. Do you need rent contract of new tenant for transfer of inte
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g. identity, rent a
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It's not my fault you couldn't figure out what "plan" meant. I had one active contract with your company and was requesting to cancel it. Instead, you sent a sarcastic, inaccurate response and billed me for another month beyond my request for cancell
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @Ramesh palli, For now, we have not received any cancellation requests from Orange for your contract. Have you already been installed with Orange? If so, when? If it's been more than 48 hours (average time taken to receive an Easy Switch requ
I have moved from voo to orange using easy switch. what is the process of sending Voo router to Voo ?
I have moved from voo to orange using easy switch. what is the process of sending Voo router to Voo ?
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récapitulaif contractuel pas reçu, pas de facture reçue donc pas de numéro client et pas compte sur voo.be.
Galère ! récapitulaif contractuel pas reçu, pas de facture reçue donc pas de numéro client et pas compte sur voo.be. Bien sûr pas de formulaire de contact dispo sue voo.be ! Galère !!!
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La communauté
Solution officielle
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I forgot to put the
Problème
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Mon abonnement VOO
Hello @Couto, Could you please add your customer number to your Forum profile or enter the surname/first name of the contract holder and the full connection address (not on the post - only on the Forum profile). Did you receive the proof of re
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Hi @Roo , The only way to cancel your contract is to call 04/266.41.14. Unfortunately, it is no longer allowed to do it neither thru the forum nor by calling 078/50 50 50. Also, please remove your personal information (email, customer number)
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
@Caroline P Je vous remercie pour votre réactivité et disponibilité. Cependant, votre argumentation ne tient pas la route. Si vous ne pouvez pas changer de contract sans demande préalable du client, la moindre chose serait de ne pas augmenter syste
Voo arnaque ses clients historiques- vieux abonnements trop chers
Je viens de m'apercevoir que VOO me facture 61 €/mois pour la formule NetWahoo (abonnement internet, 125 Mbps en téléchargement / 6,5 Mbps en upload) alors que la formule Solo (abonnement internet, 200 Mbps en téléchargement, 10 Mbps en upload) est proposée maintenant à 55 €/mois, en promotion à 40
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Hello @GSS, I can see that the speed test results are excellent compared to the speed available under your contract. As suggested by Roylion15, we can change your contract to a TRIO NET SUPER RELAX for €79 per month. However, I would like to p
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
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Nous n'avons pas pu identifier le numéro de téléphone introduit. Veuillez veuillez saisir un numéro de téléphone rattaché à votre contrat, vous avez intérêt. Malheureusement, les informations saisies n'ont pas été reconnues nous vous invitons en cons
Terminate the contract
Dear Sir or Madam, I'm leaving Belgium on August 3rd. How can I terminate my voo contract? What should be done before that? If possible, I would like to use the internet as late as possible. Thank you, Masaaki
Question
Hello @ppp, Each department has its own treatment. To cancel a product, you must contact the cancellation department at least once. It will not be possible to cancel the last invoices, we have explained the reasons above. When we receive
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello It is not “just nonsensical”, each episode of season3 is/was available for 3 months from the first day it was aired. The whole season will be probably be available again in a few weeks or months, for example, when season 4 will be aired. S
Missing episodes of series
Hello. Succession 3 épisodes 1 and 2 are missing while episode 3 will expire in 2 days. Can you add the first two episodes of season 3 back and extend episode 3? Same issue with The scenes from a Marriage - missing partial episodes so we cannot start. Please add if possible. We are at a full stop co
Problème
No internet in Evere (1140) from Saturday (19.10.)
Hello, from Saturday afternoon (19.10) I am without internet. I live in Evere (1140) and I tried everything you recommend, but no change (red light meaning no internet connection). I wrote you on FB, sent you message via myVOO but you did not react. What else should I as non-French speaker do? This
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Ma connexion Internet
Solution acceptée
Transfert d'un numéro mobile sur abonnement Voo vers une carte prépayée
Bonjour, Suite à une séparation, je souhaiterais faire passer un de mes 3 numéros mobiles de mon abonnement Voo vers un autre opérateur, en l'occurence vers une carte prépayée. Je me suis rendu dans une boutique Voo, j'ai reçu le formulaire de cession de contrat avec peu d'info aux questions posées.
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Mon téléphone mobile
Demande de résiliation, contacts.
Nous n'avons pas pu identifier le numéro de téléphone introduit. Veuillez veuillez saisir un numéro de téléphone rattaché à votre contrat, vous avez intérêt. Malheureusement, les informations saisies n'ont pas été reconnues nous vous invitons en consulter la rubrique Assistance de notre site vospoin
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Ma connexion Internet
Ok re merci pour la réponse, certe il n'ont pas le droit de modifier un contract sans l'accord d'un client mais pourquoi augmenter le prix d'un très veille abonnement au maximum? Ils auraient pu le mettre au prix du pack à 200 Mbps cela aurait été pl
Passage à Giga Max
Bonjour, J'avais un veille abonnement duo passionnément limité à 125 mbps et je payais le même prix que pour un abonnement Giga Max. J'ai donc téléphoné au service client qui immédiatement a changé mon abonnement en Giga max, j'ai donc bien maintenant dans mon espace myvoo un abonnement giga max à 5
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Solution officielle
Good morning @Yasuhide, I can confirm that the agent in our shop did put the contract in your file. There is no need for you to send it by bpost also :) If you have any other question, I remain available. Have a nice day
Gilles N
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Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
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